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  • 865.357.1141
  • Monday - Friday 9AM to 5PM EST

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Customer Service


Label & Ribbon Pros is more than just a website.  We operate out of Knoxville, TN and can be reached during normal business hours (9am to 5pm EST).  Please feel free to email us about product inquiries, policies, billing terms or just call to say hello!

Office Phone:   865-357-1141
Office Fax:       865-357-1142

 Email:    info@labelandribbonpros.com

 Mailing Address: 

LABEL & RIBBON PROS
P.O. BOX 24645
KNOXVILLE, TN 37933

 


 

ORDERING

Orders for stock products placed before 3pm EST will usually ship the same business day.  Made to Order items usually ship in 2-3 business days for thermal transfer ribbons and laser/inkjet labels or 5-7 business days for thermal transfer/direct thermal labels; but this could always change due to production schedules.  

Orders are accepted through our website in the following ways:

Credit Cards

  • MC, Visa, & American Express – processed instantly and securely with Authorize.Net
    • As an added security step, we DO NOT store customer credit card information on any of our computers/servers

Check/Money Order
 
  • Orders placed via Check/Money Order will not ship until the payment is received and cleared from our bank (3-5 business days from date of deposit).  Your order will show a status of ‘Pending’ during this time. 
  • Once payment has cleared and your order has shipped you will receive a tracking number via email.
  • Please send payments to:       
LABEL & RIBBON PROS
ATTN: RECEIVABLES
P.O. BOX 24645
KNOXVILLE, TN 37933
 
Purchase orders are accepted via fax & email for customers who have established credit.  Please see our Corporate Accounts page for more information on how to setup an account for your business.  
 

 

RETURNS & REPLACEMENTS

Customer satisfaction is our top priority at Label & Ribbon Pros and we will make every effort to ensure that you have a positive experience with us.  If products need to be returned the following industry wide guidelines apply.

Stock Products (ribbons, labels, etc.- all stock products)

  • Stock products may be returned within 30 days from the invoice/order date
  • Any damaged or defective products will be returned for the same/similar products
  • Returns MUST be approved in advance- they will not be accepted without proper return authorization (RA#)
  • Freight charges (when charged) are not refundable unless product(s) were shipped in error
  • Any return shipping fees will be paid by the customer (except for damaged/defective products)
  • A credit or refund will be issued for any unused products when replacement products are not ordered
  • The Label & Ribbon Pros DO NOT charge restocking fees for returns; however, as a distributor for other manufacturers, we DO reserve the right to charge a re-stocking fee to the customer if we are charged from the mill.  This does not always happen and any fee charged will be determined when the return is first authorized. 

Made to Order & Custom products (thermal ribbons, labels, etc.- all made to order and custom products)

  • Made to Order (MTO) & Custom products cannot be returned.  These products have been made specifically for you based on your order. 
  • If MTO/Custom products are found to be damaged or defective, then we will take the damaged products back and replace them with the same (undamaged) products.
  • All MTO/Custom labels and ribbons are subject to +/-10% production run.  Please contact us before ordering a MTO/Custom product if this is a concern.  
  • When choosing MTO & Custom products- please contact us for FREE material samples prior to purchasing.  This is the best way to ensure that you know what you are purchasing. 

These guidelines are not meant to scare you - we have an overall return rate of less than 0.01%.  Please contact us if you have any questions at all regarding these policies.  


 

SHIPPING

Orders placed with Label & Ribbon Pros are shipped as soon as possible.  For stock items that usually means the same or next business day.  Made to Order items will ship as soon as they are produced.  Standard shipping methods are available during the checkout process for UPS.  Please contact us if you would rather use your own UPS or FedEx account.  We can also use a freight collect account for large orders.  

Laser & Inkjet labels always ship for free to the continental United States via standard UPS/FedEx Ground services.  Expedited freight methods are available, but at the customer’s expense.  Most of the continental US is within a 1-2 day ship from our nearest mill and you may not even need to expedite shipping.  Please contact us to expedite laser/inkjet labels until expedited freight options are configured online.  We apologize for any inconvenience this may case. 

Large orders will be shipped Best Way via common freight carrier.  If you have an account with a national carrier that you would like us to use, please contact us.  Examples of national carriers are R&L, Con-Way, OD, etc.

Please visit the Shipping page for more information on how your orders ship. 

 


 

STATE SALES TAX & SALES TAX EXEMPTION

Label & Ribbon Pros collect state sales tax for TN & CA for orders SHIPPING to addresses in these states (not billing addresses).  We know that a large portion of our customers have state sales tax exemption for the products we provide.  If you are shipping products to TN or CA and are state sales tax exempt, please contact us before ordering so that we may provide instructions on how to order without paying for state sales tax.  Please have your exemption/certificate# ready when contacting us as we will need to verify the number against the state's database.  Thank you.