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Frequently Asked Questions

Who are we?

  • The Label & Ribbon Pros is an online distributor of Laser & Inkjet Labels, Thermal Transfer Labels, Thermal Transfer Ribbons, Direct Thermal Labels and Compulabel products.

Do I have to order through your website?

  • No, you can always call our office and order over the phone instead.  Established businesses can also apply for Net 30 day terms and submit purchase orders as needed.  Click here to visit our Corporate Accounts page.

What is the best way to contact you?

  • We can be reached via phone or email during normal business hours.  Yes, we operate a web-based business, but we are still on the other end ready, willing and happy to speak with our customers.  Contact Us

Can I return a product to you?

  • Yes.  Our return guidelines and other customer service policies can be found here Customer Service and you can always call or email with any questions. 

Free Shipping – what’s the catch?

  • We offer free shipping for several products including Laser & Inkjet Labels and some brands of Thermal Transfer Ribbons.  There is no catch.  Simply add the item to your cart, select the free shipping method at checkout (method shows as $0.00) and then checkout as normal.  There are no codes to enter, no hidden fees and no catch!

Do you have templates for your laser & inkjet labels?

I can’t find what I need – now what?

  • Just give us a call.  We have our most popular products listed online, but we have hundreds more available from each of our vendors.  If you have a product that you’re already using and it’s not listed online then just let us know and we can order it over the phone for you.

Do you send free samples?

  • Yes.  Product samples are available for all categories and ship free of charge.  Simply call us or complete the email form on our contact page.  

Can I use a search to find products?

  • Yes.  Searching on our website is simple; just enter the product name or size into the search bar.  Be careful not to use general terms like ‘label’, ‘laser’ or ‘Compulabel’ as ALL products with that term in their title will display.  The best way to search is by entering the product’s OEM part number if possible.

Why is your checkout process only one page?

  • We utilize a simplified one-page checkout process that makes it faster and easier for our customers to checkout.  You still enter all of the same steps as normal, but it’s all in one place for easy viewing in half the time!

Is your website secure?

  • Absolutely.  We also don’t store your credit card information either.  We apologize if it’s an inconvenience when reordering, but in this day and age we’ve decided it’s just safer not to store credit card information at all.

Will I get an order confirmation and tracking number?

  • Yes.  All website orders receive an immediate order confirmation via email.  Once your product ships, we upload the tracking number and another email is sent to you.  For stock products this is usually the next business day.  Please contact us if you haven't received a confirmation or tracking email (sometimes it gets caught in your spam folder too).  

Do I have to sign up for an account to order?

  • No.  You can checkout as a guest if you wish, but if you don’t create an account you’ll miss out on the following features:
    • Order history 
    • Order tracking 
    • Other LRP emails 

Can I use my own UPS/FedEx account to pay for shipping?

  • Yes.  Just give us a call to place the order over the phone (this function is not currently available for web orders).  You can also setup a Corporate Account with Net 30 day terms ($500 minimum per order).  

 

Please contact us if you have any additional questions.