Terms & Conditions

Label & Ribbon Pros is more than just a website. We operate out of Knoxville, TN and can be reached during normal business hours (9am to 5pm EST). Please feel free to email us about product inquiries, policies, billing terms or just call to say hello!

Office Phone: 865-357-1141

Office Fax: 865-357-1142

Email: info@labelandribbonpros.com

Mailing Address:

LABEL & RIBBON PROS
P.O. BOX 24645
KNOXVILLE, TN 37933

Ordering

Orders for stock products placed before 3pm EST will usually ship the same business day. Made to Order items usually ship in 2-3 business days for thermal transfer ribbons and laser/inkjet labels or 5-7 business days for thermal transfer/direct thermal labels; but this could always change due to production schedules.

Orders are accepted through our website in the following ways:

Credit/Debit Cards

- All major credit/debit are processed instantly and securely with Stripe.

- As an added security step, we DO NOT store customer card information on any of our computers/servers.

Check/Money Order

- Orders placed via Check/Money Order will not ship until the payment is received and cleared from our bank (3-5 business days from date of deposit). Your order will show a status of ‘Pending’ during this time.

- Once payment has cleared and your order has shipped you will receive a tracking number via email.

- Please send payments to:

LABEL & RIBBON PROS
ATTN: RECEIVABLES
P.O. BOX 24645
KNOXVILLE, TN 37933

Purchase orders are accepted via fax & email for customers who have established credit. Please see our Corporate Accounts page for more information on how to setup an account for your business.

Returns & Replacements

Customer satisfaction is our top priority at Label & Ribbon Pros and we will make every effort to ensure that you have a positive experience with us. If products need to be returned the following industry wide guidelines apply.

Stock Products (ribbons, labels, etc.- all stock products)

- Stock products may be returned within 30 days from the invoice/order date

- Any damaged or defective products will be returned for the same/similar products

- Returns MUST be approved in advance- they will not be accepted without proper return authorization (RA#)

- Freight charges (when charged) are not refundable unless product(s) were shipped in error

- Any return shipping fees will be paid by the customer (except for damaged/defective products)

- A credit or refund will be issued for any unused products when replacement products are not ordered

- The Label & Ribbon Pros DO NOT charge restocking fees for returns; however, as a distributor for other manufacturers, we DO reserve the right to charge a re-stocking fee to the customer if we are charged from the mill. This does not always happen and any fee charged will be determined when the return is first authorized.

- A credit will be issued only upon satisfactory return of product arriving in good condition. If returned product cannot be found, it is your responsibility to provide the tracking and proof of delivery.

Made to Order & Custom Products (thermal ribbons, labels, etc.- all made to order and custom products)

- Made to Order (MTO) & Custom products cannot be returned. These products have been made specifically for you based on your order.

- If MTO/Custom products are found to be damaged or defective, then we will take the damaged products back and replace them with the same (undamaged) products.

- All MTO/Custom labels and ribbons are subject to +/-10% production run. Please contact us before ordering a MTO/Custom product if this is a concern.

- When choosing MTO & Custom products- please contact us for FREE material samples prior to purchasing. This is the best way to ensure that you know what you are purchasing.

These guidelines are not meant to scare you - you can shop confidently with us knowing that we have an overall return rate of less than 0.01%. Please contact us if you have any questions at all regarding these policies.

Shipping

Orders placed with Label & Ribbon Pros are shipped as soon as possible. For stock items that usually means the same or next business day. Made to Order items will ship as soon as they are produced. Standard shipping methods are available during the checkout process for UPS. Please contact us if you would rather use your own UPS or FedEx account. We can also use a freight collect account for large orders.

Large orders will be shipped Best Way via common freight carrier. If you have an account with a national carrier that you would like us to use, please contact us. Examples of national carriers are R&L, Estes, OD, AAA Cooper, etc.

We will gladly use your Collect/3rd Party Freight account for shipping. This includes UPS/FedEx for small orders and national freight carriers like R&L, Estes, etc. for larger LTL orders. Simply enter your freight account information online during checkout or call us to place your order over the phone. Collect/3rd Party Freight Accounts will be verified, and any charge backs from the carrier will be invoiced in full to the customer.

Please visit the Shipping page for more information on how your orders ship.

State Sales Tax & Sales Tax Exemption

Label & Ribbon Pros collect state sales tax for TN & CA for orders SHIPPING to addresses in these states (not billing addresses). We know that a large portion of our customers have state sales tax exemption for the products we provide. If you are shipping products to TN or CA and are state sales tax exempt, please contact us before ordering so that we may provide instructions on how to order without paying for state sales tax. Please have your exemption/certificate# ready when contacting us as we will need to verify the number against the state's database. Once your account is established and confirmed, you will be able to place online orders without having to pay for state sales tax. Thank you.

Please note: you must create an online account in order to be setup as a sales tax exempt customer.

Chargebacks

In the event that additional charges and/or fees are charged by a shipping vendor against an order, the Label & Ribbon PROS reserves the right to invoice the customer directly for the charges. Such charges can be caused by an incorrect shipping address or incorrect classification (residential vs commercial) and for shipping with an account that has been deactivated or suspended. Such charges are usually applied after the delivery has been made and the Label & Ribbon PROS has no way of alerting and/or requesting additional permission or information from the customer prior to delivery. If you feel that this may be of concern, please contact us prior to placing your order.